Return Policy

Welcome to 8graphique!

This return policy applies to all products purchased through:

Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.

Returns are only made once the product has arrived at its destination and has been received by the purchaser, no returns are made on products that are in transit for delivery or have not yet been delivered.

By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our return policy does not affect your statutory rights.

 RETURNS AND REFUNDS

Because we are a print-on-demand store and products are manufactured according to each customer's specifications, we do not offer returns, refunds or exchanges on our products. Any errors in the order, such as colour, design, size, etc., cannot be returned. All sales of our products are final and non-refundable. Please check correctly the size, colour, design, etc. of our products before placing an order.

We only accept returns in special cases which will be processed and handled on a case-by-case basis. In the event that we accept a return for a special occasion, the return shipping costs will be borne by the customer. To request a special occasion return, please send us your request through our contact information and we will evaluate your case.

CONDITIONS OF RETURN

  • Full name of the person who placed the order.
  • Order number.
  • Items must be in its initial state (unmarked, unaltered and undamaged).
  • All returns must be accompanied by your invoice as proof of purchase.
  • Any items you have accepted and then returned are your responsibility until they reach our warehouse. Therefore, please ensure that you send the item back to us using a delivery service that will insure the value of the goods. Please package the product securely.
  • 8graphique reserves the right to refuse any returns that do not comply with our return policy. Returns that do not comply with our return policy may be sent back to the customer at their own cost.

DEFECTIVE OR DAMAGED PRODUCTS

We make every effort to avoid any damage or defects in your products, however, if upon receipt of the product, it is defective, damaged or is the wrong product and you need an exchange of the product or need a refund, please contact us through our contact information.

The request must contain the following:

  • Full name of the person who placed the order.
  • Order number.
  • Proof of damage or defect of the product (photo or video).

    PROCESSING YOUR REFUND

    Once your request has been received and accepted, please allow 7 to 14 business days for processing. If your request does not meet the above conditions, the return will not be accepted and the corresponding product refund will not be issued. If your refund request has been accepted, a refund will be issued for the price of the product and you will receive a confirmation email. The refund will be issued via the original payment method. Please note that shipping costs will not be refunded and the costs of returning the product will be at the customer's expense.

    If after 14 working days from the approval of the return and refund, you have not received the refund, please contact us via our contact information.

    UNDELIVERABLE PACKAGE

    Undeliverable packages that are returned to 8graphique will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.

    CONTACT US

    If you have questions about this Return Policy, please contact us through our contact page or email us at hi@8graphique.com.